Refund policy

Refund Policy

Effective Date: August 19, 2026

Overview

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we're here to help. Please read our refund policy carefully before making a purchase.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be returned within 30 days of the delivery date
The item must be unused, unworn, and in the same condition that you received it
The item must be in its original packaging
A receipt or proof of purchase is required

Non-returnable items include:

Items marked as "Final Sale" or "Non-Refundable"
Downloadable or digital products
Perishable goods
Personal care or hygiene products (once opened)
Gift cards

2. How to Initiate a Return

To start a return, please contact us at:

Email: [stefanp.officia@gmail.com]
Response time: Within 2–3 business days

Please include in your message:

Your order number
The item(s) you wish to return
The reason for the return
Photos of the item (required for damaged or defective items)

Do not send your purchase back without first receiving return instructions from us.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days
Refunds will be issued to your original payment method
Depending on your bank or card issuer, it may take an additional 3–5 business days for the funds to appear in your account

4. Partial Refunds

Partial refunds may be granted in the following situations:

Items returned with obvious signs of use
Items not in their original condition or missing parts not due to our error
Items returned more than 30 days after delivery

5. Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

Your order number
A clear photo of the damaged/defective item and packaging

We will offer a full refund or replacement at no additional cost to you.

6. Lost or Stolen Packages

We are not responsible for packages lost or stolen after confirmed delivery. If your tracking shows "Delivered" but you have not received your package, please:

Check with neighbors or building management
Contact your local post office or carrier
Reach out to us — we will do our best to assist you

7. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [stefanp.officia@gmail.com].

8. Return Shipping Costs

Defective or incorrect items: We cover return shipping costs
Change of mind returns: The customer is responsible for return shipping costs
Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund

9. Late or Missing Refunds

If you haven't received your refund yet:

Check your bank account again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank — there is often processing time before a refund is posted
If you've done all of this and still have not received your refund, please contact us at [your-email@domain.com]